Privacy policy
Last updated: 21 October 2026
Who we are
Habitia Health is run by Shivy Patel. We are responsible for the personal information described on this page. You can contact us at habitiahealth@gmail.com.
Health information
Some of what you share with us, such as the health challenges you'd like help with, is health information. The law gives it extra protection. We only use it with your explicit consent, only to provide your consultation and coaching, and we keep it secure.
What we collect and why
| What | Why | Legal basis |
|---|---|---|
| Consultation bookings: your name, email and your answers to the booking questions | To arrange and prepare for your free consultation | Consent, and explicit consent for any health details |
| 1:1 coaching: your health intake form (including conditions, medicines, allergies and goals), session notes, messages and your signed coaching agreement | To provide your coaching safely, and keep a record of what we agreed | Contract, and explicit consent for health information |
| Payments: your name, email and payment details, handled by Stripe (we never see your full card number) | To take payment and keep tax records | Contract and legal obligation |
| Emails and messages you send us, including through our contact form (your name, email, optional phone number, message and a reference number) | To reply to you | Legitimate interests, and explicit consent for any health details |
| Newsletter sign-ups: your first name, email and a reference number | To send you our newsletter (research-based health tips and occasional news about coaching) and your free welcome gift. Every email has an unsubscribe link | Consent, which you can withdraw at any time |
| Testimonials | To share your experience, only in the way you agree in writing | Consent, which you can withdraw at any time |
Who we share it with
We never sell your information. We only share it with the services we use to run Habitia Health: Calendly (bookings), Stripe (payments), Google (business email and secure document storage), our video call provider, Wix (website hosting, forms and emails) and Meta (Instagram and Facebook messages). We may also share information if the law requires it.
Outside the UK
Some of these services store information outside the UK, for example in the United States. When they do, it's protected by a recognised safeguard, such as the UK-US "data bridge" or the UK International Data Transfer Agreement.
How long we keep it
| Information | How long |
|---|---|
| Consultation booking answers, if you don't go ahead | 6 months after the call |
| Contact form messages, if you don't become a client | 12 months after our last reply |
| Newsletter details | Until you unsubscribe. We then keep your email on a suppression list so we never email you again by mistake |
| Intake forms, session notes and messages | Up to 6 years after your coaching ends, then deleted |
| Coaching agreements and payment records | 6 years, for tax and legal records |
Your rights
You can ask to see, correct or delete your information, ask us to restrict or stop using it, withdraw your consent at any time, or ask for a copy to take elsewhere. Email habitiahealth@gmail.com and we'll reply within one month.
Cookies
This website doesn't use advertising cookies of its own. Two services we include set their own cookies when they load: the booking calendar on our booking page, provided by Calendly, and the Instagram posts on our home page, provided by Meta. You can read about them in Calendly's and Meta's cookie notices, or book by email instead.
Adults only
Our coaching is for people aged 18 and over.
Keeping it safe
We use reputable services, protect our accounts with strong passwords and two-step verification, and limit who can see your information.
Complaints
Please email us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, or on 0303 123 1113.
Changes
We'll update this page if anything changes, and change the date at the top.